Refunds & Cancellations

Last updated: October 2026

We want you to know exactly where you stand before you pay for anything, so here's how refunds and cancellations work for every offer. If anything here differs from a signed agreement between us, the signed agreement wins.

The Map ($777)

• Before your session: cancel by email at least 48 hours before your scheduled session and you'll get a full refund. You can also reschedule once at no cost.
• After your session: the session and written map are work already done, so The Map isn't refundable once the session has happened.
• If we can't deliver: if we cancel or can't deliver your written map, we refund the full $777.
• Credit: if you start The Making within 60 days, the full $777 is credited toward your build.

The Making (custom builds)

Either of us can end a build agreement at any time by email.

• Before work starts: full refund.
• A different schedule: if your agreement sets one, its refund terms apply.
• If you cancel during the build: we refund the part of the price for work not yet done, based on the written scope.
• If we end it before delivery: we refund everything you've paid.
• The fix window: for 14 days after delivery, tell us about anything that isn't working as described and we'll fix it at no cost. After 14 days, the work is considered accepted.

The Momentum (monthly)

• Cancel anytime: email us before your next billing date and you won't be charged again.
• The current month: monthly fees cover the month they're paid for and aren't refunded partway through. Your Momentum services continue until the end of that month.
• If we end it: if we stop providing The Momentum, we refund any month you've paid for but haven't received.

How refunds are paid

Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days of approval, depending on your bank.

Questions or disputes

If something isn't right, please email amv@athenasbox.ai with "Billing" in the subject line before contacting your bank. Most issues are fixed in one email, and we reply within two business days.